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When troubleshooting video, keep in mind that the problem might be with the video card, the monitor, or in software settings. One good place to start in troubleshooting the video is to adjust the hardware screen settings such as brightness, contrast, or screen size. The following table lists several common video problems.

Problem Description
System does not boot Newer systems must have a video card and a monitor connected in order to boot. If the system does not boot and the screen is blank, check the monitor connection.
Colors not correct
Colors are not smooth
Incorrect display of colors is often caused by low color depth settings or capabilities of the video card.
  • A color palette is the current list of colors that can be shown on the screen.
  • Color shift occurs when a new image must load a different palette than is currently used.
  • Color shift is common on display systems that use 4, 16, or 256 colors.
  • To correct color shift, increase the color depth of the display if the system will allow it.
  • If you cannot increase the color settings, you will need to upgrade your video card to one with more memory.
Blurry images, strange color tints This problem is often caused by a weak or corrupt signal from the video card.
  • Make sure the monitor cable is securely fastened to the video card.
  • Check for bent or missing pins.
  • On CRT monitors, degauss the monitor to eliminate built-up magnetic fields that can be distorting images. Use the degauss button, or turn the monitor off and back on.
Image doesn't fill the screen, image skewed, image cut off Use the monitor settings to change the horizontal and vertical sizes and image geometry settings.
Program or system lockup, system crashes, slow video performance Software or system problems can be caused by incorrect video settings, especially for programs that have high video demands. To correct the problem:
  • Update the video card drivers.
  • Decrease the video acceleration settings. This decreases the amount of processing done by the video card.
Screen flickers or appears wavy, user reports headaches Correct these problems by increasing the refresh rate setting for the video card.
  • Before increasing the refresh rate, make sure the monitor can handle the higher setting.
  • If you cannot increase the refresh rate, try decreasing the resolution size and see if higher settings become available. If not, increase the video card memory or purchase a new card that supports higher settings.
Scrambled or distorted images, blank screen, high-pitched tone These problems could occur if the monitor is not capable of handling the output from the video card. This problem can be temporarily addressed by lowering settings in Windows Display Properties. However, upgrading the monitor is the only way to really fix the problem.
Image does not display on a second monitor For problems with dual-monitor systems:
  • Make sure the video cards support dual display.
  • Verify that the operating system is capable and configured for dual displays.
  • Extend the desktop onto the second monitor.
Slow performance when drawing screens By default, Windows automatically adjusts visual effects based on system performance. You can manually modify the types of effects used to optimize how Windows looks and performs.
  • In general, the more visual effects that are enabled, the more CPU and graphics processing is required.
  • If the system has a slow processor, low memory, or not enough video memory, using visual effects can make the system respond slowly.
  • Edit the advanced system settings to edit performance settings for visual effects.
    1. Right-click My Computer (Computer) and select Properties.
    2. On Windows Vista/7, click Advanced system settings.
    3. On the Advanced tab, click the Settings... button in the Performance section.
  • Optimizing for appearance turns on all visual effects, while optimizing for performance turns off all effects. You can also selectively enable or disable effects.
Video files or DVD video does not play, audio plays but no video Digital video can be saved in one of several file formats (called codecs). Before you can play a video file, your computer must have the corresponding codecs installed. Many video files actually use two codecs: one for video and one for audio. If the audio plays but the video does not, you have the correct audio codec but need the video codec installed.

Note: If you change the video settings in the operating system and then the monitor is unreadable or blank, reboot into Safe Mode, adjust the video settings, then reboot.